Effective immediately, Casey Mutual Telephone Co. has implemented new policies to comply with state and federal agencies' recommendations:
Our office is now closed to walk-in traffic, but our office remains fully staffed to respond to phone, internet, and email support inquiries.
Customers who typically come into our office to make a payment will need to utilize one of the following methods until further notice:
Mail your payment; must be received by the 20th of the month.
Place your payment into the drop box located at our office in Casey to the right of the front door..
Pay by phone with credit/debit card by calling 641-746-2222 (during normal business hours).
Per ICA recommendation, any payment received by mail or drop box will be opened 2 days after it is received.
We will continue to perform service calls for existing customers, but we may ask you to do some additional troubleshooting over the phone before visiting you. If we are unable to resolve your issues remotely, we will schedule an appointment. We are continuing to schedule and perform installations for new customers as well.
Prior to any truck roll for a trouble ticket or installation of new service, our Customer Care Representatives will be required to ask the following questions of the account holder:
Have you traveled to known areas with any COVID-19 (Coronavirus) outbreaks in the last 30 days?
Are you currently showing any signs of acute respiratory illness or fever?
Have you been placed under self-isolation or quarantine?
*If there are potential risks, an appointment will be scheduled, and a technician will be dispatched. If there is a change in health status before the appointment, customer should contact our office immediately.
*If there are potential risks, our technician will work with the customer to remotely correct the trouble or an appointment will be made once the potential risk has been clear for at least 48-hours.
These policies are subject to change at any time. Please call our office with any questions.
